Watch me demonstrate our
Performance Style Hat!
TOP KNOT hats were designed for the modern day woman. No longer are we willing to compromise our goals, dreams or comfort to fit the status quo. We shouldn't have to compromise our hair styles to fit the limiting design of a traditional baseball cap either, and now, we don't have to!
Our patented magnetic back closure paired with sweat wicking fabric and a built in sweatband makes this cap perfect for your toughest, sweatiest workouts. From marathon running to spin class to hot yoga, TOP KNOT's got you covered!
WOMEN LOVE TOP KNOT!
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied with your purchase, we will accept any and all returns of unworn merchandise within fourteen (14) days of the original order's arrival.
Please note that the return item(s)
- Must not be washed, worn, stained or damaged.
- Must have all original tags/stickers attached.
TOP KNOT will evaluate each item and may refuse to accept due to the item's condition.
Depending upon local shipping carriers, it could take up to 30 days for your return to be received. Once your return is received, inspected, and passes TOP KNOT’s quality control standards, your refund will be processed, and a credit will automatically be applied to your original method of payment. You should expect to see the amount credited within the following 3 - 5 business days.
Please note that the shipping fee on your original order is
Should your item not meet TOP KNOT’s quality control standards, TOP KNOT will be unable to process the refund. Items ineligible for refund will not be returned.
All accessories are final sale and not eligible for return. Bundles are eligible for return ONLY. Sale items including warehouse and BOGO are not eligible for return or exchange.
Please note that we are unable to provide a return for international (besides Canada and US) orders. However, we are more than happy to offer you a discount code on your next purchase to try out another size or style.
WHAT IS YOUR EXCHANGE POLICY?
If there are any size discrepancies with your order, we would love for you to receive a new, better fitting hat as quickly as possible.
And so, we are now offering free returns on your unworn product. Please see Return Policy above.
To exchange your product, please submit your original item for a free return and purchase your new item from the TOP KNOT website as per usual.
This will place your return in a faster queue and eliminate any shipping delays associated with receiving your new hat
WHAT IS YOUR SHIPPING POLICY?
SHIPMENT PROCESSING TIME
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
SHIPPING RATES AND DELIVERY ESTIMATES
Below are estimated shipping charges for Canada, USA and International shipping. Please note that these are estimates and actuals will change based on your location. Shipping charges for your order will be calculated and displayed at checkout.
In Canada, we primarily use Canada Post. For USA and International shipments, we work with third party shipping providers for overseas shipping.
Delivery delays may occur based on carrier shipping lead times.
Express Shipping rates are available in Canada and the US starting at $12.99.
|Standard shipping rates for Canada (up to $50.00 cart) - BC=$8, ON & QC=$4, REST=$6|
|Standard shipping rates for Canada (above $50.00 cart) - Free|
|Standard shipping rates for USA (up to $50.00 cart) - up to $5.00|
|Standard shipping rates for USA (above $50.00 cart value) - Free|
|International shipping rates (up to $75.00 cart value) - up to $12.00|
|International shipping rates (above $75.00 cart value) - Free|
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES
TOP KNOT ships to addresses within mainland USA, mainland Canada and accessible International locations, based on our carrier's geographic availability. If you have questions about delivery to your location, please reach out to email@example.com. We do not ship to PO Boxes or APO/FPO addresses.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
CUSTOMES, DUTIES AND TAXES
TOP KNOT is not responsible for any customs and taxes applied to your order. All fees imposed (if any) during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
TOP KNOT is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at firstname.lastname@example.org. We will try our best to come to a mutual resolution.
Please save all packaging materials and damaged goods before filing a claim.
On occasion, packages are returned to us as undeliverable. When the carrier returns an undeliverable package, you will be issued a full refund (minus shipping fees)
Orders that are returned to our warehouse as undeliverable are not able to be reshipped.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.
HOW DO I TRACK MY ORDER?
Once your order ships you will receive an email with a tracking number that will allow you to monitor the shipment of your order.
I did not get a chance to use because, despite measuring my head per the guidelines to determine size, the hat was way too big. So I had to return it. I will order the smaller size once my refund is completed and hopefully that will work better.
Great hats, runs very small. Definitely order up a size
Love it so far, wish there were MORE colours!!! :) And the fact that it is machine washable is a big plus because I’m a super sweaty gal hahaha
High quality on inspection. Given as a gift - my niece LOVES it! I'm getting one for myself now too!
I ordered the S/M and it's huge! Really need a XS/S
This hat is so cute! I purchased for my daughter who has thick curly hair and does not like having to mover her hair to a low pony for a hat. I was a little skeptical that the opening might look weird but it doesn't! the magnet keeps it closed and it looks really cute.
Small headed, big haired girl living in a windy world
I'm obsessed! I bought the performance hat in blue and black. I typically buy youth (adjustable) hats but they don't fit me well--still too big. I live in windy Nova Scotia and I find that I'm often adjusting or holding my hat on as the wind lifts it off my head. I've chased a hat down the street on more than one occasion. This hasn't happened with a TopKnot hat. It looks great, fits well, stays put, and is breathable. My other running hats quickly developed sweat stains but that hasn't happened yet with my TopKnots. I couldn't be more pleased with this product and will definitely collect them all.
I love the way the hat’s work!
Great hat. I bought a few and will use them regularly.
Easy ordering…. Love the hat!
I love it. I used it at the beach and it it worked great. I bought it for the lake as well.
Love that I can put up my hair in a pony and it stays without sliding off!!!
AMAZING!! Highly recommended TopKnot! Female owned company. Great, comfortable performance hats, impeccable customer service. I had a situation where my ordered showed it was delivered but I never received it. They overnighted me a new one on the house! You have a new fan! I rock my T hat every weekend now when I exercise! I love it so much!
I loved this product but wish I had returned for a size up, thought it would work, but squeezes my head when wearing for long walks :(
hat is too short in the crown and slides off the head easily. unfortunately, not wearable
Need more colors!!
I received my first hat today and absolutely love it. I got the L/XL Black Performance hat. I’ve been trying to find a good hat to wear for when I play softball and this is perfect. I even used it at the gym today and it kept my sweat from coming down. I only have one request, please add more colors. I just bought two more today because I will want to wear these all summer. This is a great product and I can’t wait for my next two hats to come in. Keep up the great work. Thank you, Melissa M.