SHIPMENT PROCESSING TIME
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
SHIPPING RATES AND DELIVERY ESTIMATES
Below are estimated shipping charges for Canada, USA and International shipping. Please note that these are estimates and actuals will change based on your location. Shipping charges for your order will be calculated and displayed at checkout.
In Canada, we primarily use Canada Post. For USA and international shipments, we work with third party shipping providers for overseas shipping.
Delivery delays may occur based on carrier shipping lead times. Express Shipping rates are available in Canada and the US starting at $12.99
|Standard shipping rates for Canada (up to $50.00 cart) - BC=$8, ON & QC=$4, REST=$6
|Standard shipping rates for Canada (above $50.00 cart) - Free
|Standard shipping rates for USA (up to $50.00 cart) - up to $5.00
|Standard shipping rates for USA (above $50.00 cart value) - Free
|International shipping rates (up to $75.00 cart value) - up to $12.00
|International shipping rates (above $75.00 cart value) - Free
SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES
TOP KNOT ships to addresses within mainland USA, mainland Canada and accessible international locations, based on our carrier's geographic availability. If you have questions about delivery to your location, please reach out to email@example.com. We do not ship to PO Boxes or APO/FPO addresses.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
CUSTOMS, DUTIES AND TAXES
TOP KNOT is not responsible for any customs and taxes applied to your order. All fees imposed (if any) during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
TOP KNOT is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at firstname.lastname@example.org. We will try our best to come to a mutual resolution.
Please save all packaging materials and damaged goods before filing a claim.
On occasion, packages are returned to us as undeliverable. When the carrier returns an undeliverable package, you will be issued a full refund (minus shipping fees)
Orders that are returned to our warehouse as undeliverable are not able to be reshipped.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us.