FAQs

HOW DO I KNOW WHAT SIZE HAT I AM?

You need to know this info! That's why we've created our comprehensive instructions and sizing chart. You can find it under the Sizing section under Product Info in the header of our website or simply click here.

HOW DO I WEAR A TOP KNOT?

With any new product, there's a learning curve. Thankfully with Top Knot, it's super simple. Head to our How To Wear page under the Product Info tab on our header for a detailed step-by-step illustration on how to wear your new gear, or click here!

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept American Express, Visa, Discover, and MasterCard as well as PayPal.

I’M IN CANADA - WHY IS MY CHECKOUT PRICE IN USD?

In Canada, while the prices of the Top Knot hats are listed in CAD, the backend of our Top Knot store remains in USD. This means in Canada you will browse the site in CAD, but when you check out, your cart will be converted to USD. This is a direct conversion and no extra money is collected. You will be charged the USD amount on your card and the converted CAD amount will show on your bank statement.

HOW DO I APPLY DISCOUNT CODES?

When you have a valid discount code, you can enter it at the checkout screen in the respective text box. Please note that only (1) discount code per order can be used.

I AM PRE ORDERING MY TOP KNOT. WHAT DOES THIS MEAN?

We'd like to thank you for your pre order!

A Pre Order allows you to buy a Top Knot while waiting for a next production run. Depending on which style you purchased (Casual Wear or Performance Wear), we have an approximate time when you will receive your item and will communicate this on the website under the given product.

Once we ship, you will be provided with full tracking numbers and details on shipment.

Where do you ship?

We ship worldwide, so everyone can enjoy a Top Knot! Shipping charges and times will apply and be dependent on location.

ONCE MY ORDER DOES SHIP, HOW LONG WILL IT TAKE AND HOW DO I TRACK IT?

Once your order ships you will receive an email with a tracking number that will allow you to monitor the shipment of your order. Shipping times will vary depending on where you are located. Within the US, it will be 4-7 business days. Within Canada, it will be 4-14 business days. Worldwide, it will be 4-21 business days. Taxes and duties will apply if applicable to your country.

WHAT IS YOUR RETURN POLICY?

If you are not 100% satisfied with your purchase, we will accept any and all returns of any unworn merchandise within fourteen (14) days of the original order's arrival. Merchandise must be in unworn condition and must retain any labels attached to the garment.

To return your product, please follow the steps below:

  1. Contact us at support@topknotinc.com, place "Return of Product" in the subject line and include the following information:
    Order number:
    Purchased product:
          - Style (Performance or Casual):  
          - Size:
          - Colour:
    Reason for Return:
  2. Once this information is received, we will provide you with a free return shipping label and instructions on how to return the product.
  3. Please note a restocking fee of $5.99 USD will be applied to your order and deducted from return amount.
  4. For return items, once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Note: Shipping fee is not refundable). Please allow 14 days from the date of approval for the processing of returns.

WHAT IS YOUR exchange POLICY?

If you would like to exchange for a different size or colour, we will accept any unworn merchandise within fourteen (14) days of the original order's arrival. Merchandise must be in unworn condition and must retain any labels attached to the garment.

To exchange your product, please follow the steps below:

  1. Contact us at support@topknotinc.com and place "Exchange of Product" in the subject line.
  2. Please copy and paste the following template in the body of your email:

    Order number:
    Originally purchased product:
          - Style (Performance or Casual):  
          - Size:
          - Colour:
          - Reason for Exchange:
    New Product:
          - Style (Performance or Casual):  
          - Size:
          - Colour:
         
  3. Top Knot offers a free return shipping label of your original product, however, the shipping fee for your new exchanged product is required.
    1. Once the above information is received, we will provide you with a free return shipping label and instructions on how to return your product.
    2. You will be responsible for the shipping costs of the exchanged item. To do this, we will send through a new order form for you to pay this amount. Shipping costs and delivery times are dependent on your location.

CAN I CHANGE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

If you need to change or cancel your order, please contact us within the 2 hours of placing your order; orders@topknotinc.com. Ensure the subject line has your order number and “Change to Order” or "Cancel Order" in it. Orders cannot be changed or cancelled after 2 hours.

HOW TO TAKE CARE OF YOUR TOP KNOT?


PERFORMANCE TOP KNOT
  • Machine wash in cold water in a garment bag
  • Air dry
CASUAL TOP KNOT
  • Hand wash in cold water
  • Air dry
  • When travelling, please pack a Casual Top Knot with enough room to not dent the structured crown

Extra Care Tip: We recommend wiping the inside of your hat with anti- bacterial wipe after your workout.