If you have any other questions or concerns, please don't hesitate reach out to our customer support team at firstname.lastname@example.org
WHAT IS YOUR RETURN POLICY?
If you are not 100% satisfied with your purchase, we will accept any and all returns of any unworn merchandise* within fourteen (14) days of the original order's arrival.
To process a return:
- Click here to start the Return process
- Once the request is approved, we will provide you with a free return shipping label that has to be used within 5-7 business days. After this period the return is considered canceled.
- Please note that a restocking fee of $7.99USD will be deducted from the total refund amount.
Please note that the return item(s)
- Must not be washed, worn, stained or damaged.
- Must have all original tags/stickers attached.
TOP KNOT will evaluate each item and may refuse to accept due to the item's condition.
*All accessories are final sale and not eligible for return or exchange. Purchases discounted by 30% or more are final sale.
Please note that we are unable to provide a return for international (besides Canada and US) orders. However, we are more than happy to offer you a discount code on your next purchase to try out another size or style.
Please retain all shipping information including drop-off receipt for your records.
WHAT IS YOUR SHIPPING POLICY?
Where do you ship?
We ship worldwide, so everyone can enjoy a Top Knot! Shipping fees and times will apply and be dependent on location.
How do I track my order?
Once your order ships you will receive an email with a tracking number that will allow you to monitor the shipment of your order. Shipping times are given as estimates - sometimes there are delays in transit that are unfortunately out of our control. Taxes and duties will apply if applicable to your country.
Can I cancel my order?
If you need to change or cancel your order, please contact us within the 2 hours of placing your order; email@example.com. Ensure the subject line has your order number and “Change to Order” or "Cancel Order" in it. Orders cannot be changed or canceled after 2 hours.
All orders are processed within 2 to 3 business days.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
TOP KNOT is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us at firstname.lastname@example.org. We will try our best to come to a mutual resolution.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept American Express, Visa, Discover, and MasterCard as well as PayPal
HOW SHOULD I CLEAN MY TOP KNOT?
- Machine wash in cold water in a garment bag
- Air dry
- Hand wash in cold water
- Air dry
- When traveling, please pack a Casual Top Knot with enough room to not dent the structured crown.
What’s the difference between Performance and Casual?
Our Performance Style Top Knot has an unstructured crown that takes on the curvature of your head. It provides a snug fit during your workouts and is made of performance-tech fabric that is both lightweight and breathable. It also features a built in, perspiration absorbing sweatband.
Our Casual Style Top Knot has a structured crown (more similar to a traditional baseball cap) which is made of a satin-finish fabric. It is designed for athleisure and is perfect for matching your everyday wear!
WHAT IS YOUR SIZING?
What is my size?
Please see here for our sizing chart and measurement information.
Do the hats stretch over time?
Our hats will not stretch to a larger size, however they will likely mold to your specific head shape for a more custom fit.